Manager, Guest Experience and Group Sales

Asian Art Museum

San Francisco, California


Compensation: $68,000-$75,000 with excellent benefits package 

Summary: The Manager of Guest Experience and Group Sales is responsible for the oversight of the Guest Experience department's operations and staff, including developing and implementing policies that ensure exceptional service to the museum's guests in alignment with the museum's public engagement strategies. Leading a team of front-line staff, the Manager of Guest Experience and Group Sales oversees the admission/ticketing operations and systems, developing and refining policies and training systems to support superb customer service and optimal staff performance, scheduling and directing staff assignments to ensure successful coordination of all front-line activities to support earned revenue goals.

The Manager of Guest Experience and Group Sales regularly engages with donors, museum supporters, staff, vendors, and colleagues in a personable and respectful manner.

Required: bachelor's degree and 3 years of related customer service work and group reservation/sales experience, including at least one year of supervisory experience (union environments a plus); or an equivalent combination.

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