Senior Director of Guest Experience, Birch Aquarium at Scripps

UC San Diego

San Diego, California

 

Salary Range: $118-130k

DESCRIPTION:
The Senior Director of Guest Experience leads strategy development and implementation of an integrated Birch Aquarium at Scripps guest experience and oversees three core departments that most directly design spaces and experiences as well as; interface with guests: Education, Exhibits, and Guest Services. This position ensures the highest levels of guest service and team engagement while working collaboratively across the organization to optimize revenues and mission impact. The position will apply best practices for understanding and improving a broadly defined user interface, commanding every aspect of the guest journey, from pre-arrival through departure, ensuring the Birch guest experience is unique, consistent, and exceeds guests' expectations.

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The University of California is an Equal Opportunity/Affirmative Action Employer.